Frequently Asked Questions

Three steps. First, you log what your pet eats — down to the ingredient — plus what you're seeing: itching, scratching, paw-licking, ear flare-ups, tummy upsets, coat, energy, mood. It takes just a few minutes a day. Second, you keep tracking — many food reactions are delayed, showing up three to seven days later, which is exactly why guesswork fails and a tracked timeline works. Third, the app surfaces the patterns, and at Day 45 your AI-driven Pattern Modeling Reports unlock to highlight the connections you'd never spot by eye, including those delayed reactions. (You can track yourself under the same account, too.)

You don't count calories, fat or protein — we're not a nutrition tracker. But amounts do matter: food sensitivities are often dose-dependent — 50g of beef might be fine while 150g, or the same food day after day, tips your pet over. So note roughly how much they ate alongside the symptoms, and the app connects the two.

Because the trigger could be any single ingredient — and to find it, the app needs to see it come and go. That's why home-cooked meals work best: you naturally vary them — a different protein, a splash of chicken broth some days and not others. Track each ingredient (not just "dinner") and the app can spot which one lines up with the flare-ups — so you change the one thing, not the whole bowl. (Feed the exact same kibble every day and there's nothing to tell apart; it's also why elimination diets reintroduce foods one at a time.)

Only the first time. Once you've built a meal with its ingredients, you can copy it into any future day and just tweak anything that changed — a repeat meal logs in seconds. To copy, tap the copy icon next to any meal. Most pets eat a fairly repeating rotation, so the effort drops off fast.

No problem — nothing's locked in. Every entry has an edit icon (the pencil) to change it, and a delete icon (the bin) to remove it. Fix a wrong portion, correct an ingredient, or delete the entry entirely.

No — just log the changes. For a one-off symptom, log it with a start and an end. For an ongoing one (say, chronic itching), start it and leave it active, updating the severity only when it shifts. You don't need to mark every good day or bad day: if the severity moves by 2 or more points — better or worse — log it, and the app carries your last reading forward across the days in between. (Prefer the routine and a full day-by-day graph? You're welcome to log every day too.)

Two reasons. First, timing — a food reaction can take three to seven days to show up in your pet, so a few days of data can't tell a real trigger from a coincidence. Second, the modeling needs to see the same thing happen more than once before it can surface it as a potential pattern rather than a one-off. So the reports unlock at Day 45 — the minimum tracking window — and the more complex the picture, the more repeat data it takes, often up to around 90 days, before patterns show clearly.

Yes — your data is yours, and you can export it anytime. Data portability is one of the ways we've built the app to be GDPR-compliance-ready.

Yes — 14 full days with complete access to every feature. No credit card required to start. You'll only be asked to choose a plan if you decide to continue after Day 14.

On Day 15, you'll be invited to pick a plan. If you choose not to subscribe, your data stays safe — you just won't be able to add new entries until you subscribe.

Yes. No contracts, no cancellation fees. You can cancel from your account settings at any time. If you cancel an annual plan, you'll keep access until the end of your billing period.

Yes — one account holds multiple profiles, any mix of pets and people, each with its own species-aware tracking. Both your dogs, your dog and your cat, or your pets and you.

You pay for the profiles you keep active — only for what you're actually tracking. Flying Solo covers 1 active profile, Duo covers 2, Little Pack covers 3 (need more? just ask us). One account holds your whole household, and you can set up more profiles than your active count and switch which one is active when you need to.

No. On Flying Solo you keep one profile active, and you can switch to another when you genuinely move on — say you've finished an elimination-and-reintroduction trial on one dog and you're ready to start the other. Your first profile's history is saved, and you pick up the second where you left off. (Each switch has a 48-hour hold — it's for real transitions between tracking phases, not flipping back and forth. To track two at the same time, that's what adding an active profile is for.)

Then you keep both profiles active and choose the plan that matches how many you track in parallel — Duo for two, Little Pack for three. You only ever pay for the level you actually need.

There's a 14-day free trial (no card needed) so you can try everything first — but no permanently-free plan, and that's deliberate. "Free" apps usually have to make their money some other way: selling your data, or filling the app with ads. We'd rather not do either — your data is yours, and we don't sell it. A modest subscription also helps keep our community groups and chats clean: it's enough of a barrier that we stay largely bot- and spam-free, so the people you're talking to are real.